Return Goods Policy

Subject to applicable law and Medicare Supplier Standards, McKesson Patient Care Solutions (MPCS) will accept returns of substandard or unsuitable goods1 purchased from MPCS, in accordance with the following Return Goods Policy: 

  • Inspection/Reporting Process: Customer will have five (5) business days from the date of delivery to inspect the package for discrepancies including but not limited to damages, shortages or product defects.  All order discrepancies must be reported to the MPCS Customer Service department at  855.404.6727, within this period. 

 

  • Damaged/Defective Goods Return Process: All deliveries should be inspected within five (5) business days from the date of delivery.  If damage has occurred or a product appears defective, the customer must contact the Customer Service department at  855.404.6727 to acquire a return authorization.  The customer will have fifteen (15) business days from the return authorization date to return the damaged/defective goods.  Upon inspection, credit will be given for the returned products. 

 

  • Non-Defective Return Goods Request:  Customer will have five (5) business days from the date of delivery to request a return authorization.  Authorized non-defective returns must be in the original unopened packaging and in resalable condition.  A return authorization must be acquired through the Customer Service department at  855.404.6727 prior to the return of goods shipping.  Upon inspection, credit will be given for the returned products.  Freight charges for non-defective returned goods are the responsibility of the customer.  Additional restocking fees may apply. 

 

  • Return Restrictions: The following product return restrictions may apply. Contact the MPCS Customer Service department at  855.404.6727 for further information:
    • Rx items
    • Diagnostic test kits 
    • Discontinued products
    • Non-stock items 
    • Drop-shipped or special order products shipped from supplier 
    • Expired products 
    • Items shipped on ice or dry ice 
    • Opened or defaced products 
    • Custom products 
    • Used equipment

 


1“Substandard” is defined as a product that is defective or less than full quality.  “Unsuitable” is defined as a product that is inappropriate for an individual’s medical needs at the time it was fitted, rented or sold.